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                                                                                                      Return Policy

1. What is the Product Return procedure adopted by you?

Oyeshop feel that the Customer Satisfaction is a foremost important factor. That is why we permit our valuable customers to return the bought-out items, in case of non-satisfaction for whatever reason and get back their money. The only stipulation is that the customer is expected to file return WITHIN 48 HOURS OF THE DATE OF DELIVERY.

We accept returns if –

✔ You are not satisfied with the design, model or workmanship.
✔ There are damages to the product/package at the time of delivery.
✔ The product not conforming to the one you ordered.
✔ There are defects in the product.
✔ You experience fitting issues while wearing.
✔ You have change of mind and want some other item from the same category.

We will not accept returns if – 

✔ There is any physical damage to the box of jewellery or the product intentionally done/tampered at your end.
✔ The product has undergone wash or cleaning by liquids.
✔ The product is not in its original shape as we sent it
✔ The seal is broken, other than the outer packing
✔ The product is not returned with exactly the original packing, accessories and other items included in the supply, at the time of delivery
✔ The serial number given to the product at our end is missing, altered or tampered.

2. Can I cancel my order with Oyeshop?

Yes, You can cancel your order with us at any time BEFORE THE ITEM IS SHIPPED. For cancelling your order, you need to call our customer care executives at +919811228262 or mail us at support@oyeshop.com – Do not forget to mention your order number and product name.

In case, the item has been shipped but not delivered to you, you can immediately get in touch with our Customer Service staff and inform them. They will be always helped to finish the cancellation process and getting refund smoothly.

If the item has been delivered and you want to return the same for valid reason and get a refund or replacement, please follow the Product Return Procedure.

3. How do I return the product?

If you want to return the product, first you must raise a Return Request with us WITHIN 48 HOURS OF THE DATE OF DELIVERY at our website.
For raising a return, you can immediately get in touch with our Customer Service staff and inform them. They will be always helped to finish the return process and getting refund smoothly.

4. Can I return a part of my Order?

Yes, Sure. Specify the particular product/products you wish to return, from the items of your selected order and follow the steps of raising the Return Request. In case of difficulty or doubt, feel free to contact our Customer Service Staff any time.

5. Can you please clarify the process time taken for Returns?

Oyeshop takes every precaution to hasten the Return Process. When you raise a Return Request successfully online, our staff will swing into action to pick the product/item from your address, within 2-8 days. This returned product needs to undergo Quality Inspection, to see whether the prescribed conditions have been fulfilled. Our Quality Staff inspection will be completed within 2 days from the date your product reaches. Then, depending upon the result of Quality Inspection, the Refund process will start within the next 3-6 business days.

6. What is Your Replacement policy?

We offer 30 days replacement guarantee on all our products. You may request for exchange within 30 days of delivery of product. You may ask for exchange or refund for the same product.

7. How long does it take to replace the product?

As soon as we get your request for the replacement, we start processing it. It will take 2-8 business days in the procedure to complete.

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